You don’t have to navigate your organization’s unique needs alone. We are here to support you every step of the way, from initial launch to continuous refinement and growth. Our industry-leading support services provide unmatched levels of assistance tailored to your specific requirements.
Access support right away, no long-term contracts and easy monthly payments. Pause, cancel or switch plans anytime.
Our white-label WordPress support for agencies allows WordPress professionals and agencies to save time on maintenance and support tasks. Our tailored agency plans are designed to meet your specific needs, offering white-label solutions to maintain your brand image while delivering top-notch support to your clients. With benefits like uptime monitoring, proactive security measures, and a team of WordPress experts, partnering with us ensures client satisfaction and maximises your agency’s efficiency.
Let us handle the technical aspects while you focus on growing your business. Experience the benefits of our white-label agency plans and elevate your agency to new heights.
Our enterprise WordPress support plans offer comprehensive assistance for large-scale WordPress sites. These tailored plans address specific enterprise requirements and include features from our maintenance and support offerings. With a dedicated account manager, we ensure the security, maintenance, and scalability of your WordPress investment. Our service level agreement guarantees top-quality service and swift response times.
Trust our experienced team to manage your enterprise WordPress environment for optimal performance—partner with us to unleash the full potential of your enterprise WordPress site.
Advanced WordPress Hosting Architecture For Performance, Security And Stability
Expert SEO solutions to drive sales and traffic to your site
Expert SEO solutions to drive sales and traffic to your site
You can get support directly from your site dashboard using either Live Chat or email support. You can also email [email protected] to get support anytime. We usually respond within an hour but always within 12 hours.
Yes, we have a dedicated white-label service for professionals and agencies. We can provide everything from white-label reports to providing direct support to your clients as they need it. See more on our plans page.
We take security extremely seriously, from encrypting all connections and support tickets to the safe storage and disposal of all sensitive data. All payments are processed by Stripe, so we never handle or store payment information. We will only ever discuss your account with the account holder. When signing up for an account, we will require a memorable date that may need to be confirmed in a support ticket or email correspondence.
Yes, our support and maintenance plans include monthly SEO keyword reports for your site. We can also provide dedicated SEO services.
Yes, we support WordPress Multisite with all our plans but we only cover the primary website for uptime, security, performance and keyword reports. The entire network will be backed up but we will only offer network restores not restores on individual subsites. If you need support for each subsite with dedicated monitoring for every site on your network then please contact contact us for a quote.
WP Helper constantly monitors your site and will add additional security parameters to greatly reduce the chance of an attack.
Unfortunately even with the best practices in place and hardened security throughout it is impossible to completely hack-proof your site. In the event of a security breach, we will be on hand to immediately roll back changes to an off-site backup and prevent the breach from happening again. Security concerns take priority over any other support ticket.
We can schedule the backup at a time and frequency that suits you, if you are making changes hourly, we will backup the database hourly and the site files daily. Backups are usually conducted during the time of the least traffic, so in the early hours of the morning.
All plans include daily database and file backups, backups every 6 hours, 12 hours and 1 hour are available as add-ons.
Our members with a maintenance + support plan will be given priority support, but all users will receive a same-day response (within 12 hours of ticket submission). Our response times are usually much quicker. To get the fastest possible support with a one-off ticket, please provide all access details as soon as possible. The most significant delay in providing support is usually due to access details and payment submissions.
Our support directors will always be the first members of staff to receive your login credentials. They are then checked and passed on via our secure system to our technical team for your support service to begin. Our team are all handpicked and work across our entire network of sites (including our sites), so you can rest assured your site is in very safe hands.
Once your support task is completed, your login details are deleted, and we keep no record of them. While your task is open, your credentials are always encrypted and stored securely on our system.
You can submit your access details via our secure form. Details submitted are encrypted and sent to our support directors only. Using our secure form provides a safer way of submitting details than simply putting them in an email.
We recommend that you create a WordPress user account for WP Helper so you can delete the user from your system after we have completed your support task.
Yes, all sites are backed up initially before to conduct any work. This ensures that there is a restore point prior to our work. All backups are stored for 7 days on one-off jobs.
We take all steps necessary to prevent any downtime at all and the majority of our support cases are resolved quickly with no impact on the running of the site at all.
Some tasks such as a hacked site recovery often require the site to be taken offline to fully resolve. Our team is distributed worldwide so we can work in a time window that will least affect your traffic, this is usually from 01:00 to 07:30 UTC.
We process all payments via Stripe, or for our UK customers. You can also pay by Direct Debit or BACS.
Our pricing is based on an hourly rate and the average time each task takes. You can also opt to receive a quote before your payment is made.
Our monthly support and maintenance plans are billed automatically by Stripe or GoCardless (for UK customers with Direct Debit).
No payment details are stored on our systems or even disclosed to us. All payments go through our trusted payment providers.
Yes, but we don’t hand out our number or advertise it online due to the number of nonsense calls received. Working via email proves much more efficient than telephone support. We still offer arranged telephone phone consultations, contact us, and we will arrange a time to call you.
We accept GBP, USD and EUR for payments.
All Inclusive WordPress Support
WP Helper plans include all you need to ensure your WordPress site is fully optimised, secure, backed up and monitored.
You get so much more with WP Helper, such as monthly reports, SEO audits, and even support with WooCommerce and WordPress Multisite.
We’re more than just WordPress experts; we’re dedicated partners focused on long-term success. Our seasoned team provides quality, cost-effective solutions tailored to your needs, offering you peace of mind and a path to triumph. With WP Helper, your site’s health and growth are in safe and caring hands.
UK Office: 128 City Road, London, EC1V 2NX
WP Helper is a Lakewood media Limited Company.
UK Registered Company, Reg. number: 08477710
Need help with a single WordPress problem, today? We can help with anything from adding analytics tracking code to site hack recovery. Full money back guarantee on all jobs.
Use our support ticket form below to send details of your problem to our developers.
We will review your request and provide a quote within 24 hours (but usually within a few hours).
Our team will begin fixing your WordPress problem the same day.
If we can’t fix the problem for the amount quoted we will refund you 100%.
Welcome to WP Helper