Dedicated WordPress Support, Maintenance & Security

At WP Helper, we specialise in delivering prompt and cost-effective WordPress Support & Maintenance services.

đź‘Ť Expert Tech Support When You Need It

WP helper is like having your own web department on-hand

Welcome to WP Helper, your dedicated partner in comprehensive WordPress support service and maintenance plans. As an agile agency, we pride ourselves on forming deep, personal connections with our clients, partnering with you every step of your WordPress journey.

Why Choose WP Helper? Here are a few reasons:

  • WordPress Experts: Our team of seasoned professionals excels in all aspects of WordPress usage, development, and design. They stand ready to handle everything from disaster recovery to the minutest queries about plugins or hosting.
  • Long-Term Relationships: At WP Helper, we don’t just solve immediate issues – we commit to supporting your WordPress website’s ongoing health and growth. Building lasting relationships is at the heart of our ethos.
  • Quality Service: Our unique blend of prompt, cost-effective services sets us apart from the competition. Whether it’s user-friendly support or meticulous maintenance, you can rely on us to deliver.
  • Peace of Mind: With WP Helper, you gain more than just a service. You gain a partner. Rest assured, your WordPress site is in the safe and capable hands of industry experts who care about your success.

Join us at WP Helper, where we turn your WordPress challenges into triumphs. Together, we’ll ensure your site runs flawlessly and securely, keeping you on the path to success.

Monthly Plans

WordPress Support & Maintenance Plans

Cover your WordPress site with our range of support and maintenance plans.

Access support right away, no long-term contracts and easy monthly payments. Pause, cancel or switch plans anytime.

Maintenance

Fully maintain, secure and optimise your WordPress site.
$ 40 Monthly
  • Daily Secure off-site backups
  • WordPress core updates
  • Plugin & Theme updates
  • Monthly Report
  • Monthly Database optimisation
  • Uptime monitoring
  • Imagify Image optimisation
  • Google Blacklist Monitoring
  • Security hardening and monitoring
  • Daily Deep Security Checkups
  • Discounted add-on support available
  • More add-ons available

Support

All the benefits of a Maintenance Plan with 1 hour of dedicated developer support each month.
$ 100 Monthly
  • 1 hour of dedicated support
  • Priority support tickets
  • Monthly SEO Keyword Ranking Report (for 5 Keywords)
  • On-demand SEO site audit
  • Daily Secure off-site backups
  • WordPress core updates
  • Plugin & Theme updates
  • Monthly Report
  • Monthly site speed optimisation
  • Monthly Database optimisation
  • Broken Link Monitoring
  • Uptime monitoring
  • Imagify Image optimisation
  • Google Blacklist Monitoring
  • Security hardening and monitoring
  • Daily Deep Security Checks
  • More add-ons available

Build Your Own

Build a plan exactly for your needs with as little or many features as you wish. Have a look yourself and build your plan today.
$ 8 Monthly *
  • Build a plan exactly for your needs with as little or many features as you wish. Have a look yourself and build your plan today.

From the founder

Crafting WordPress Solutions with Heart

Here’s what I believe in and strive to offer through WP Helper

  • Personalised Support: Every client’s needs are unique, so I ensure our solutions are too.
  • Beyond Technical Expertise: For me, it’s not just about code; it’s about building a true partnership with our clients, providing insights that resonate with their values and ambitions.
  • Accessible Knowledge: Quality support should be available to all WordPress users, and that’s why I guide our approach to deliver services at an honest and affordable price.
  • Sustainable and Effective Solutions: I’m dedicated to creating meaningful online experiences that are both effective and sustainable.

I founded WP Helper with a specific vision in mind: to help businesses, whether new or growing, navigate the often complex world of online presence. I’ve always believed that understanding a client’s unique challenges and providing tailor-made, scalable solutions is the key to lasting success.

What sets WP Helper apart is our commitment to not just meet but exceed expectations. It’s not only about creating visually appealing sites; it’s about understanding what you, as our client, really need.

By choosing WP Helper, you’re aligning with my vision and a team that’s genuinely committed to supporting and maintaining your digital presence every step of the way.

Feel free to reach out if you have any questions or need assistance. We’re here for you.

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Adam Haworth
Founder

White Label WordPress Support for agencies

Pricing from $100 per month

Eliminate the need for daily WordPress maintenance and support in your workflow, allowing you to allocate more time towards expanding your agency.

Comprehensive & Scalable Enterprise WordPress Support Solutions

Pricing from $200 per month

Tailored solutions for large-scale sites that need on-hand support around the clock.

All Inclusive WordPress Support

Support features that have you covered

WP Helper plans include all you need to ensure your WordPress site is fully optimised, secure, backed up and monitored.

You get so much more with WP Helper, such as monthly reports, SEO audits, and even support with WooCommerce and WordPress Multisite.

Security Hardening

Initial security hardening, malware checking and server inspection followed by monthly security checkups.

Offsite Backups

Secure backups to our secure storage and/or your own offsite storage. Backup frequencies of your choice from daily to hourly.

Site Performance

Initial performance optimisation. Includes setup of static cache, object cache, script minification and general optimising.

Image Compression

Get access to automatic image optimisation from Imagify. Your images are compressed on upload to improve load time and SEO.

SEO Keyword Reports

Get monthly SEO reports to see where your sites ranks for your given keywords.

Uptime Monitoring

We monitor your site and act immediately if anything goes wrong. You get monthly Uptime reports.

Reports

Get details reports of updates, uptime, analytics, performance and backups each month.

Web Trust

We check your site to ensure that it marked as safe across various services such as Google Safe Browsing, Sucuri Malware and Norton.

Developer Support

Get access to our developers who will help with everything from custom functions to support with 3rd party services. Get support direct from your dashboard.

Update Management

From WordPress core updates to themes and plugins we conduct safe updates for you.

WooCommerce Support

We support WooCommerce websites from small to large we ensure that your store is running smoothly.

Build your own plan

Need something else? Build your own plan and get all the features you need for your WordPress site.

FAQs

See our frequently asked questions

You can get support directly from your site dashboard using either Live Chat or email support. You can also email [email protected] to get support anytime. We usually respond within an hour but always within 12 hours.

Yes, we have a dedicated white-label service for professionals and agencies. We can provide everything from white-label reports to providing direct support to your clients as they need it. See more on our plans page.

We take security extremely seriously, from encrypting all connections and support tickets to the safe storage and disposal of all sensitive data. All payments are processed by Stripe, so we never handle or store payment information. We will only ever discuss your account with the account holder. When signing up for an account, we will require a memorable date that may need to be confirmed in a support ticket or email correspondence.

See our safety page for more details.

Yes, our support and maintenance plans include monthly SEO keyword reports for your site. We can also provide dedicated SEO services.

We can certainly add content for you as part of a Support + Maintenance plan, you have 1 hour of available developer support included in your plan which you could use. If you are looking for a content management plan, then please visit Lakewood media for copywriting and content marketing services.

Yes, we support WordPress Multisite with all our plans but we only cover the primary website for uptime, security, performance and keyword reports. The entire network will be backed up but we will only offer network restores not restores on individual subsites. If you need support for each subsite with dedicated monitoring for every site on your network then please contact contact us for a quote.

WP Helper constantly monitors your site and will add additional security parameters to greatly reduce the chance of an attack.

Unfortunately even with the best practices in place and hardened security throughout it is impossible to completely hack-proof your site. In the event of a security breach, we will be on hand to immediately roll back changes to an off-site backup and prevent the breach from happening again. Security concerns take priority over any other support ticket.

We can schedule the backup at a time and frequency that suits you, if you are making changes hourly, we will backup the database hourly and the site files daily. Backups are usually conducted during the time of the least traffic, so in the early hours of the morning.

All plans include daily database and file backups, backups every 6 hours, 12 hours and 1 hour are available as add-ons.

Our members with a maintenance + support plan will be given priority support, but all users will receive a same-day response (within 12 hours of ticket submission). Our response times are usually much quicker. To get the fastest possible support with a one-off ticket, please provide all access details as soon as possible. The most significant delay in providing support is usually due to access details and payment submissions.

Our support directors will always be the first members of staff to receive your login credentials. They are then checked and passed on via our secure system to our technical team for your support service to begin. Our team are all handpicked and work across our entire network of sites (including our sites), so you can rest assured your site is in very safe hands.

Once your support task is completed, your login details are deleted, and we keep no record of them. While your task is open, your credentials are always encrypted and stored securely on our system.

You can submit your access details via our secure form. Details submitted are encrypted and sent to our support directors only. Using our secure form provides a safer way of submitting details than simply putting them in an email.

We recommend that you create a WordPress user account for WP Helper so you can delete the user from your system after we have completed your support task.

Yes, all sites are backed up initially before to conduct any work. This ensures that there is a restore point prior to our work. All backups are stored for 7 days on one-off jobs.

We take all steps necessary to prevent any downtime at all and the majority of our support cases are resolved quickly with no impact on the running of the site at all.

Some tasks such as a hacked site recovery often require the site to be taken offline to fully resolve. Our team is distributed worldwide so we can work in a time window that will least affect your traffic, this is usually from 01:00 to 07:30 UTC.

We process all payments via Stripe, or for our UK customers. You can also pay by Direct Debit or BACS.

Our pricing is based on an hourly rate and the average time each task takes. You can also opt to receive a quote before your payment is made.

Our monthly support and maintenance plans are billed automatically by Stripe or GoCardless (for UK customers with Direct Debit).

No payment details are stored on our systems or even disclosed to us. All payments go through our trusted payment providers.

Yes, but we don’t hand out our number or advertise it online due to the number of nonsense calls received. Working via email proves much more efficient than telephone support. We still offer arranged telephone phone consultations, contact us, and we will arrange a time to call you.

We accept GBP, USD and EUR for payments.

WordPress

Guides & How To's

Relax Knowing Your WordPress Site Is Secure & Running Smoothly 24/7

Let us manage your WordPress site, everything from security to updates will be taken care of. Support plans also come with dedicated support so we can do anything from adding content to customising your site for you.

Same Day Professional WordPress Support

Get WordPress Support Today

Need help with a single WordPress problem, today? We can help with anything from adding analytics tracking code to site hack recovery. Full money back guarantee on all jobs.

1. Submit a Support Request

Use our support ticket form below to send details of your problem to our developers.

2. Get a Quote

We will review your request and provide a quote within 24 hours (but usually within a few hours).

3. We fix your WordPress problem

Our team will begin fixing your WordPress problem the same day.

4. 100% Money Back Guarantee

If we can’t fix the problem for the amount quoted we will refund you 100%.

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